FAQ

 

You choose the details according to the picture below then fill out the necessary information to complete the payment.

Just enter your order information on the Track Order page to track your order status.

When you place an order, you have 24 hours to contact our customer service team and request a cancellation or modification. After 24 hours, we’ve already started working on your order and it is too late to cancel it or modify it.

To cancel an order, please provide all the details concerning the items you want to cancel as well as your order number.

To modify an order, please include all the details of your order: order number, style, size and color then specify the item you would like to change it for in your email and we’ll do our best to help you!

First, double check your spam folder and other email accounts.
Can’t find it? No panic, just contact us and one our customer representative will help you!

TheSunCat.com is an online retailer of custom designed apparel. As we supply, print-on-demand and ship our products directly from the source to you, without middlemen putting their mark-ups on our products, you get the highest quality product for an incredible price!

Want more info on Yes TheSunCat.com, check out our About Us section!

First, we hate crap! We cut on margins to make sure we deliver you high quality products using premium materials. They are made soft for comfort and are known for their quality, durability and great look so you can feel the vibe when you wear them! For further information on the materials we use, click on the Size Chart available on our product pages.

Need help finding the perfect size to fit your beautiful body? Use the sizing chart information provided on our product pages via the Size Chart

If you don’t love your product, we’ll take it back! All of our products are carefully inspected for quality and we will reprint any flawed apparel, free of charge. Please see our return and refund policy for further details.

We support any U.S.-issued card and most non-U.S. issued cards with a Payment Network logo, including credit, debit, pre-paid, or gift cards.

Just after your order has been successfully placed.

TheSunCat.com adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

Every single item on TheSunCat.com is custom printed just for you, and it will take us 2-7 business days to print and make sure your order is everything you hoped it would be prior to shipping.
Please note: Some of our items in our catalog are so popular that the shipping times may take longer than the estimates below.

US Shipping Time Estimates
Pillows & Shoes: 2-3 Weeks
Apparel: 1-2 Weeks
International Shipping Time Estimates
Pillows & Shoes: 2-4 Weeks
Apparel: 2-3 Weeks

A Tracking Number will be sent to you by email a few days after your order has been placed. If you haven’t received your tracking number after 7 business days, please contact our help support team here and we’ll be happy to assist!

Please note:
It may take up to 24h for your package to show up in the forwarder's tracking system.
For International orders, tracking information is available until the package leaves its country of origin. After that there is no further tracking.

If your item has not arrived within 30 days for apparel products and 45 for pillows and shoes after having ordered, contact one of our champs through our Contact Us page and we will do our best to help you!

Once you’ve clicked through to Secure Checkout, you can enter your delivery address and continue to shipping method. Shipping costs are then calculated and tacked on to your subtotal at the bottom of the page.

TheSunCat.com is not responsible for any customs, duty or tax fees determined by the destination country. It is the customer's responsibility to pay any additional fees required.

For any changes within 24hrs after ordering go to the MY ORDER section above on this page for further details.

As every single item on TheSunCat.com is printed to order, we can’t exchange your product. But, your satisfaction is our priority and we will do our best to find a solution that will make you happy! Please contact our customer service for assistance.

You’re not in love with your product, we’ll take it back! All of our products are carefully inspected for quality and we will reprint any flawed apparel, free of charge. Please see our return and refund policy for further details.

We apology for any inconveniences and we’d be delighted to help you right away by offering a free replacement order. Please see our return and refund policy for further instructions.

Absolutely! We’d love to see your incredible design and print it for you! Just send it to support@thesuncat.com with the style, color and size you want.

At TheSunCat.com we really value our customers and if none of the above answered your questions, feel free to contact us by email at support@thesuncat.com or shoot us a message in our chat at the bottom right corner of this page.

Simply choose your style from the drop-down menu on the product page then click the “ADD TO CART” button and follow the simple steps to complete your order. We’ll prepare your order and let you know when it's on its way!

 

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